IT Support Specialist - user accounts and access (remote)

We are growing our team at Cedar Hollow Energy Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Safety comes first on every shift. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with meter readings. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Charleston. • We will tell you what to expect at each step of the hiring process.