IT Support Specialist - user accounts and access (remote)

Lumen Telecom is looking for an IT Support Specialist. The job centres on user accounts and access for service installations, and it would suit someone who likes steady, practical work. You would join a large organisation of about 536 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with service installations. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in Virginia Beach. • Applications are reviewed on a rolling basis.