IT Support Specialist - user accounts and access (remote)

We are growing our team at Stonegate Loom Construction Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 149 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with subcontractor invoices. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Honolulu. • We will tell you what to expect at each step of the hiring process.