IT Support Specialist - user accounts and access (remote)

Nova Vale Financial serves customers across Boston with accounts, loans and payments. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer onboarding. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Boston. • We will tell you what to expect at each step of the hiring process.