IT Support Specialist - user accounts and access (remote)

We are growing our team at Foxglove Ashton Inspection Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. Independence and accuracy are our product. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with certifications. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in Baltimore. • We reply to every applicant.