IT Support Specialist - user accounts and access (remote)

Westbrook Union Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for budget submissions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with budget submissions. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Atlanta. • We will tell you what to expect at each step of the hiring process.