IT Support Specialist - user accounts and access (remote)

Clearpath Lantern Property Management is looking for an IT Support Specialist. The job centres on user accounts and access for rent collection, and it would suit someone who likes steady, practical work. You would join a large organisation of about 315 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with rent collection. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Tulsa. • We reply to every applicant.