IT Support Specialist - user accounts and access (remote)

Fernwood West Telecom is a telecommunications provider in New Orleans focused on reliable home and business connections. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in New Orleans. • We will tell you what to expect at each step of the hiring process.