IT Support Specialist - user accounts and access (remote)

Amberfield Corner Staffing is a El Paso staffing firm for warehouse, office and healthcare roles. We are hiring an IT Support Specialist to take on user accounts and access. Speed and follow-up matter. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with candidate screening. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in El Paso. • We reply to every applicant.