IT Support Specialist - user accounts and access (remote)

Bright Ashton Telecom is a telecommunications provider in Providence focused on reliable home and business connections, and we need an IT Support Specialist to lead our user accounts and access. We keep people connected and take outages personally. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Providence. • We reply to every applicant.