IT Support Specialist - user accounts and access (remote)

Summit Linden Arts Center is looking for an IT Support Specialist. The job centres on user accounts and access for school partnerships, and it would suit someone who likes steady, practical work. You would join a large organisation of about 730 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with school partnerships. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Denver. • Applications are reviewed on a rolling basis.