IT Support Specialist - user accounts and access (remote)

We are growing our team at Ironwood Cross Environmental Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 23 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with service complaints. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Austin. • We reply to every applicant.