IT Support Specialist - user accounts and access (remote)

Nova Haven Learning Group is looking for an IT Support Specialist. The job centres on user accounts and access for family communication, and it would suit someone who likes steady, practical work. Collaboration between teachers and staff is strong. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with family communication. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Spokane. • We will tell you what to expect at each step of the hiring process.