IT Support Specialist - user accounts and access (Raleigh, NC)

We are growing our team at Redstone Wilder Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Collaboration between teachers and staff is strong. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with attendance records. Working arrangement • Full-time, Monday to Friday. • On site in Raleigh, with some flexibility after the first few months. • We reply to every applicant.