IT Support Specialist - user accounts and access (Raleigh, NC)

Stonegate Forge Arts Center is looking for an IT Support Specialist. The job centres on user accounts and access for school partnerships, and it would suit someone who likes steady, practical work. We run on creativity, deadlines and a lot of goodwill. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with school partnerships. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Raleigh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.