IT Support Specialist - user accounts and access (Raleigh, NC)

Rivermark Drift Health Group is looking for an IT Support Specialist. The job centres on user accounts and access for patient scheduling, and it would suit someone who likes steady, practical work. Clinicians and administrators work side by side. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with patient scheduling. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Raleigh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.