IT Support Specialist - user accounts and access (Raleigh, NC)

Nova Glen Banking Services Group is looking for an IT Support Specialist. The job centres on user accounts and access for loan files, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with loan files. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Raleigh. • Applications are reviewed on a rolling basis.