IT Support Specialist - user accounts and access (Raleigh, NC)

We are growing our team at Amberfield West Freight and adding an IT Support Specialist whose main responsibility will be user accounts and access. On-time is the promise and we work hard to keep it. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with loads and lanes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Raleigh. • Applications are reviewed on a rolling basis.