IT Support Specialist - user accounts and access (Providence, RI)

Clearpath Ashton Civic Services works with county and city offices around Providence, and we need an IT Support Specialist to lead our user accounts and access. You would join a large organisation of about 458 people based in Providence. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with procurement. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Providence, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.