IT Support Specialist - user accounts and access (Portland, OR)

We are growing our team at Fernwood Bright Financial and adding an IT Support Specialist whose main responsibility will be user accounts and access. Trust is the product, so accuracy and clarity matter. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with regulatory reports. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Portland, with some flexibility after the first few months. • We reply to every applicant.