IT Support Specialist - user accounts and access (Portland, OR)

Harborlight Banking Services is looking for an IT Support Specialist. The job centres on user accounts and access for account openings, and it would suit someone who likes steady, practical work. You would join a large organisation of about 423 people based in Portland. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with account openings. Working arrangement • Full-time, with a steady weekday schedule. • On site in Portland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.