IT Support Specialist - user accounts and access (Pittsburgh, PA)

We are growing our team at Lumen Ember Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Pittsburgh. • We reply to every applicant.