IT Support Specialist - user accounts and access (Pittsburgh, PA)

Harborlight Birch Telecom is looking for an IT Support Specialist. The job centres on user accounts and access for service installations, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with service installations. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.