IT Support Specialist - user accounts and access (Pittsburgh, PA)

Highbridge Granite Water Authority is looking for an IT Support Specialist. The job centres on user accounts and access for capital projects, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Pittsburgh. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.