IT Support Specialist - user accounts and access (Phoenix, AZ)

We are growing our team at Nova Amber Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 21 people based in Phoenix. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Phoenix, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.