IT Support Specialist - user accounts and access (Philadelphia, PA)

We are growing our team at Amberfield Orchard Arts Center and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with school partnerships. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.