IT Support Specialist - user accounts and access (Orlando, FL)

We are growing our team at Bluepeak Birch Arts Center Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. We run on creativity, deadlines and a lot of goodwill. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with ticketing. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Orlando, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.