IT Support Specialist - user accounts and access (Omaha, NE)

We are growing our team at Highbridge River Staffing and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with retention. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Omaha. • Applications are reviewed on a rolling basis.