IT Support Specialist - user accounts and access (Omaha, NE)

Greenridge Cobalt Community Partners Group is a nonprofit in Omaha supporting families with food, housing and job help. We are hiring an IT Support Specialist to take on user accounts and access. Mission matters here, and so does looking after staff. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Omaha, with some flexibility after the first few months. • We reply to every applicant.