IT Support Specialist - user accounts and access (Omaha, NE)

Northwind Drift Civic Services provides shared administrative services to local governments around Omaha, and we need an IT Support Specialist to lead our user accounts and access. You would join a small organisation of about 17 people based in Omaha. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with constituent requests. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.