IT Support Specialist - user accounts and access (Omaha, NE)

We are growing our team at Fernwood Mill Arts Center Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. We run on creativity, deadlines and a lot of goodwill. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with ticketing. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Omaha, with some flexibility after the first few months. • We reply to every applicant.