IT Support Specialist - user accounts and access (Oakland, CA)

Stonegate Linden Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for public records, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Full-time, with a steady weekday schedule. • On site in Oakland. • We will tell you what to expect at each step of the hiring process.