IT Support Specialist - user accounts and access (Oakland, CA)

Cedar Kestrel Financial is looking for an IT Support Specialist. The job centres on user accounts and access for payment disputes, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with payment disputes. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Oakland. • Applications are reviewed on a rolling basis.