IT Support Specialist - user accounts and access (New Orleans, LA)

Bright Quarry Energy Group delivers power and gas plans across the New Orleans region. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with service connections. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in New Orleans. • We reply to every applicant.