IT Support Specialist - user accounts and access (New Orleans, LA)

Lumen Linden Civic Services Group is looking for an IT Support Specialist. The job centres on user accounts and access for public records, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in New Orleans. • We reply to every applicant.