IT Support Specialist - user accounts and access (New Orleans, LA)

Silverline Cedar Telecom provides broadband and phone service around New Orleans. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer tickets. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in New Orleans, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.