IT Support Specialist - user accounts and access (Nashville, TN)

Lumen Stone Freight Group is looking for an IT Support Specialist. The job centres on user accounts and access for customer tracking, and it would suit someone who likes steady, practical work. We reward reliability. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer tracking. Working arrangement • Full-time, with a steady weekday schedule. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.