IT Support Specialist - user accounts and access (Nashville, TN)

Amberfield Lantern Financial is a financial-services company in Nashville. We are hiring an IT Support Specialist to take on user accounts and access. Career paths are clear. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with account servicing. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Nashville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.