IT Support Specialist - user accounts and access (Nashville, TN)

Stonegate Umber Legal Group provides legal services in Nashville across employment, housing and small-business law, and we need an IT Support Specialist to lead our user accounts and access. We are a close group and share the work. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Nashville. • Applications are reviewed on a rolling basis.