IT Support Specialist - user accounts and access (Minneapolis, MN)

Summit Mill Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for permits, and it would suit someone who likes steady, practical work. You would join a small organisation of about 45 people based in Minneapolis. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Minneapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.