IT Support Specialist - user accounts and access (Minneapolis, MN)

Northwind Bridge Telecom is a telecommunications provider in Minneapolis focused on reliable home and business connections, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with field visits. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.