IT Support Specialist - user accounts and access (Milwaukee, WI)

We are growing our team at Clearpath Meadow Financial and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 143 people based in Milwaukee. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with regulatory reports. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.