IT Support Specialist - user accounts and access (Milwaukee, WI)

We are growing our team at Amberfield Vista Community Partners Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of about 407 people based in Milwaukee. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with client intake. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Milwaukee. • Applications are reviewed on a rolling basis.