IT Support Specialist - user accounts and access (Miami, FL)

We are growing our team at Cedar Umber Civic Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. Benefits and stability attract long tenure. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with procurement. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Miami. • We will tell you what to expect at each step of the hiring process.