IT Support Specialist - user accounts and access (Miami, FL)

Fernwood Yarrow Civic Services supports public agencies in Miami with budgeting, records and programmes. We are hiring an IT Support Specialist to take on user accounts and access. Benefits and stability attract long tenure. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Miami. • We will tell you what to expect at each step of the hiring process.