IT Support Specialist - user accounts and access (Miami, FL)

We are growing our team at Bright Umber Telecom and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of more than 1,000 people based in Miami. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Miami. • We will tell you what to expect at each step of the hiring process.