IT Support Specialist - user accounts and access (Memphis, TN)

We are growing our team at Cedar Technologies and adding an IT Support Specialist whose main responsibility will be user accounts and access. Mission matters here, and so does looking after staff. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Memphis. • Applications are reviewed on a rolling basis.