IT Support Specialist - user accounts and access (Madison, WI)

We are growing our team at Stonegate Field Financial and adding an IT Support Specialist whose main responsibility will be user accounts and access. Trust is the product, so accuracy and clarity matter. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with vendor spend. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Madison. • We will tell you what to expect at each step of the hiring process.