IT Support Specialist - user accounts and access (Madison, WI)

Clearpath Nest Water Authority operates treatment plants and pipelines around Madison. We are hiring an IT Support Specialist to take on user accounts and access. Safety and public health guide our decisions. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with meter reading. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Madison. • Applications are reviewed on a rolling basis.