IT Support Specialist - user accounts and access (Madison, WI)

We are growing our team at Bluepeak Summit Construction and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of more than 1,000 people based in Madison. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with project schedules. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Madison. • We will tell you what to expect at each step of the hiring process.